Contact information
Contact Information
We are here to help with orders, digital delivery, account access, and general product questions.
My Diabetes Help
Website: mydiabeteshelp.com
Customer support: support@mydiabeteshelp.com
Business telephone: REPLACE WITH YOUR BUSINESS PHONE NUMBER
Business address: REPLACE WITH YOUR PUBLIC BUSINESS OR REGISTERED MAILING ADDRESS
Customer Support
For the fastest assistance, email us with your full name, order number, the email address used at checkout, and a clear description of the issue.
We aim to respond within two business days. Response times may be longer on weekends and public holidays.
Digital Delivery Assistance
Our products are delivered digitally. If you do not receive your download or access instructions, check your spam, junk, and promotions folders before contacting us.
If you still cannot find your purchase, email support@mydiabeteshelp.com. Include your order number so we can verify your purchase and restore access.
Digital Processing Fee
A one-time $9.95 USD Digital Processing Fee applies to each order. This fee supports secure digital fulfillment, file hosting, download delivery, system maintenance, and customer access assistance.
The fee is not a subscription or recurring charge. The fee and complete order total are displayed before payment is completed.
Privacy and Sensitive Information
Do not email passwords, complete payment-card numbers, Social Security numbers, medical records, laboratory results, medication information, insurance information, or other sensitive personal or health information. We only need the information necessary to identify your order and address your request.
Not a Medical Support Service
Customer support cannot diagnose a condition, provide individualized medical or nutritional advice, recommend medication changes, or provide emergency assistance.
Contact a qualified healthcare professional for personal medical advice. If you believe you are experiencing a medical emergency, contact your local emergency services immediately.